What is a WISP."A wireless Internet service provider (WISP) is an Internet service provider with a network based on wireless networking. Technology may include commonplace Wi-Fi wireless mesh networking, or proprietary equipment designed to operate over open 900 MHz, 2.4 GHz, 4.9, 5, 24, and 60 GHz bands or licensed frequencies in the UHF band (including the MMDS frequency band), LMDS, and other bands from 6Ghz to 80Ghz" - Wikipedia
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Installation
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Our wireless technology works by line of site. The installer will look for an ideal location to mount the radio. In the case a suitable location cannot be found the install will require additional hardware in order to obtain a clear line of site back to our tower equipment. If additional hardware is required such as a tripod, mast pipes, chimney mounts, stand-alone tower, we will notify you and provide you a cost for approval. If a tv tower is required we work with industry distributors to ensure that you get a quality tower at a great price. Once the install has been completed the installer will test and confirm the internet is working. The office will follow up with a welcome e-mail after a successful install.
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Troubleshooting (Our Equipment)
Troubleshooting is as simple as 1-2-3!
1. Unplug your AirCube
2. Count to 60 and Power up the AirCube
3. Wait for the re-connection. (this may take up to a minute)
1. Unplug your AirCube
2. Count to 60 and Power up the AirCube
3. Wait for the re-connection. (this may take up to a minute)
Troubleshooting (General)
Buffering Issues?
- a stream buffering could be several things. Running a speedtest is a simple way to determine the cause. (Links Provided below)
Slow Speeds over Wifi
- if you have your own wifi device troubleshooting can be tricky. We ensure that you are provided with the speeds advertised directly to your router. The best way to troubleshoot a wifi slow connection if to hardware a device and run a speed test. Still having issues? Give us a call
Viruses, Malware, Updates, Slow Running Devices
- Update your devices, Run a cleanup, Run a virus scan. (Links Provided below)
No Internet, Nothing works
- If the source of the issue is no internet directly to your router, there may be a chance that there is a network wise outage due to work being done or installation of a new hardware/firmware. We always send out communication before a scheduled maintenance/upgrade.
- a stream buffering could be several things. Running a speedtest is a simple way to determine the cause. (Links Provided below)
Slow Speeds over Wifi
- if you have your own wifi device troubleshooting can be tricky. We ensure that you are provided with the speeds advertised directly to your router. The best way to troubleshoot a wifi slow connection if to hardware a device and run a speed test. Still having issues? Give us a call
Viruses, Malware, Updates, Slow Running Devices
- Update your devices, Run a cleanup, Run a virus scan. (Links Provided below)
No Internet, Nothing works
- If the source of the issue is no internet directly to your router, there may be a chance that there is a network wise outage due to work being done or installation of a new hardware/firmware. We always send out communication before a scheduled maintenance/upgrade.